{"id":13894,"date":"2021-07-22T23:11:03","date_gmt":"2021-07-22T22:11:03","guid":{"rendered":"https:\/\/k52mhucbgfd.preview.infomaniak.website\/terms-and-conditions\/"},"modified":"2025-12-06T21:27:59","modified_gmt":"2025-12-06T20:27:59","slug":"termos-condicoes","status":"publish","type":"page","link":"https:\/\/wildlifeportugal.pt\/termos-condicoes\/","title":{"rendered":"TERMOS & CONDI\u00c7\u00d5ES"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space][vc_column_text css=””]\u00daltima actualiza\u00e7\u00e3o: <\/strong>01\/12\/2025<\/span><\/p>\n

Estes Termos e Condi\u00e7\u00f5es regulam a rela\u00e7\u00e3o contratual entre a Wildlife Portugal, Unipessoal Lda.<\/strong>, doravante designada por \u00abn\u00f3s\u00bb, \u00abnos\u00bb ou \u00aba Empresa\u00bb, e o cliente (\u00abvoc\u00ea\u00bb). Ao reservar qualquer excurs\u00e3o, actividade ou servi\u00e7o de viagem connosco, confirma que leu, compreendeu e concordou com estes Termos e Condi\u00e7\u00f5es.<\/span><\/p>\n

A Wildlife Portugal opera ao abrigo da legisla\u00e7\u00e3o portuguesa e cumpre os regulamentos aplic\u00e1veis da Uni\u00e3o Europeia relativos a servi\u00e7os tur\u00edsticos, direitos dos consumidores e protec\u00e7\u00e3o de dados.<\/span><\/p>\n

    \n
  1. Informa\u00e7\u00e3o da empresa<\/strong><\/span><\/li>\n<\/ol>\n

    Wildlife Portugal, Unipessoal Lda.<\/strong><\/span>
    \nRNAVT:<\/strong> 12577<\/span>
    \nRNAAT:<\/strong> 369\/2025<\/span>
    \nNIPC:<\/strong> PT518670376<\/span>
    \nMorada:<\/strong> Rua Bento Menni 12, 6300-520 Guarda, Portugal<\/span>
    \nEmail:<\/strong> info@k52mhucbgfd.preview.infomaniak.website<\/span>
    \nTelem\u00f3vel:<\/strong> +351 918068872<\/span>
    \nWebsite:<\/strong> www.wildlifeportugal.pt<\/span><\/p>\n

      \n
    1. Reservas e pagamentos<\/strong><\/span><\/li>\n<\/ol>\n

      2.1. As reservas s\u00f3 se tornam vinculativas ap\u00f3s o recebimento do dep\u00f3sito exigido ou do pagamento integral.<\/span><\/p>\n

      2.2. Salvo indica\u00e7\u00e3o em contr\u00e1rio, \u00e9 necess\u00e1rio um dep\u00f3sito de 50% no momento da reserva, com o saldo a ser pago na data de in\u00edcio da actividade.<\/span>
      \n2.3. Os pagamentos s\u00e3o aceites por transfer\u00eancia banc\u00e1ria, cart\u00e3o de cr\u00e9dito ou outros m\u00e9todos indicados durante a reserva.<\/span>
      \n2.4. Ao efectuar a reserva, confirma que todas as informa\u00e7\u00f5es pessoais fornecidas est\u00e3o correctas.<\/span><\/p>\n

        \n
      1. Cancelamentos por parte do Cliente<\/strong><\/span><\/li>\n<\/ol>\n

        De acordo com as regras de protec\u00e7\u00e3o ao consumidor da UE e a legisla\u00e7\u00e3o portuguesa em mat\u00e9ria de turismo:<\/span><\/p>\n

        3.1. Os cancelamentos devem ser comunicados por escrito (e-mail \u00e9 aceite).<\/span>
        \n3.2. Salvo indica\u00e7\u00e3o em contr\u00e1rio no programa, aplica-se o seguinte calend\u00e1rio de reembolso:<\/span><\/p>\n

          \n
        • Mais de 15 dias <\/strong>antes da actividade: reembolso total menos as taxas administrativas.<\/strong><\/span><\/li>\n
        • 15 \u2013 8 dias <\/strong>antes da actividade: reembolso de 50%.<\/strong><\/span><\/li>\n
        • Menos de 8 dias <\/strong>antes ou n\u00e3o comparecimento: sem reembolso.<\/strong><\/span><\/li>\n<\/ul>\n

          3.3. N\u00e3o ser\u00e3o concedidos reembolsos por servi\u00e7os n\u00e3o utilizados, partidas antecipadas ou altera\u00e7\u00f5es volunt\u00e1rias no itiner\u00e1rio.<\/span><\/p>\n

            \n
          1. Cancelamentos ou altera\u00e7\u00f5es por parte da Empresa<\/strong><\/span><\/li>\n<\/ol>\n

            De acordo com o Decreto-Lei n.\u00ba 17\/2018 (Regime Jur\u00eddico dos Servi\u00e7os Tur\u00edsticos):<\/span><\/p>\n

            4.1. A Wildlife Portugal pode cancelar ou modificar um programa por motivos de for\u00e7a maior, condi\u00e7\u00f5es meteorol\u00f3gicas adversas, quest\u00f5es de seguran\u00e7a ou n\u00famero insuficiente de participantes.<\/span>
            \n4.2. Se a Empresa cancelar um servi\u00e7o, ser\u00e1 oferecido aos clientes:<\/span><\/p>\n

              \n
            • Um reembolso total<\/strong>, ou<\/span><\/li>\n
            • Uma data alternativa ou programa equivalente<\/strong>.<\/span><\/li>\n<\/ul>\n

              4.3. A Wildlife Portugal n\u00e3o se responsabiliza por custos adicionais em que o cliente possa incorrer (por exemplo, viagem, alojamento, seguro).<\/span><\/p>\n

                \n
              1. Seguro<\/strong><\/span><\/li>\n<\/ol>\n

                5.1. A Wildlife Portugal possui todos os seguros obrigat\u00f3rios de responsabilidade civil e acidentes pessoais<\/strong> exigidos pela legisla\u00e7\u00e3o tur\u00edstica portuguesa.<\/span>
                \n5.2. Recomenda-se vivamente aos clientes que obtenham um seguro de viagem<\/strong> pessoal, incluindo cobertura para cuidados m\u00e9dicos, evacua\u00e7\u00e3o, cancelamentos e perda de bens.<\/span><\/p>\n

                  \n
                1. Responsabilidades do Cliente<\/strong><\/span><\/li>\n<\/ol>\n

                  6.1. Os clientes devem seguir as instru\u00e7\u00f5es dos guias, cumprir as directrizes de seguran\u00e7a e respeitar os regulamentos das \u00e1reas protegidas.<\/span>
                  \n6.2. A participa\u00e7\u00e3o em actividades ao ar livre envolve riscos inerentes, que o cliente aceita ao fazer a reserva.<\/span>
                  \n6.3. A Empresa reserva-se o direito de recusar a participa\u00e7\u00e3o de qualquer cliente cujo comportamento comprometa a seguran\u00e7a, a integridade ambiental ou a experi\u00eancia de outras pessoas. Nesses casos, n\u00e3o ser\u00e1 aplicado qualquer reembolso.<\/span><\/p>\n

                    \n
                  1. Conduta Ambiental e \u00c9tica<\/strong><\/span><\/li>\n<\/ol>\n

                    Como operador tur\u00edstico baseado na natureza, a Wildlife Portugal segue princ\u00edpios de conserva\u00e7\u00e3o, impacto m\u00ednimo e respeito ecol\u00f3gico.<\/span><\/p>\n

                    7.1. Os clientes devem respeitar a vida selvagem, os habitats, as \u00e1reas de conserva\u00e7\u00e3o (incluindo os s\u00edtios Natura 2000) e as comunidades locais.<\/span>
                    \n7.2. \u00c9 estritamente proibido perturbar a vida selvagem, recolher materiais naturais, danificar a vegeta\u00e7\u00e3o ou deixar lixo.<\/span>
                    \n7.3. As viola\u00e7\u00f5es das regras ambientais podem levar \u00e0 exclus\u00e3o das actividades sem direito a reembolso.<\/span><\/p>\n

                      \n
                    1. Pre\u00e7os, Impostos e Inclus\u00f5es<\/strong><\/span><\/li>\n<\/ol>\n

                      8.1. Os pre\u00e7os incluem apenas os itens explicitamente mencionados na descri\u00e7\u00e3o do passeio.<\/span>
                      \n8.2. Todos os servi\u00e7os est\u00e3o sujeitos ao IVA portugu\u00eas, \u00e0s taxas legais aplic\u00e1veis.<\/span>
                      \n8.3. A Wildlife Portugal poder\u00e1 ajustar os pre\u00e7os em caso de altera\u00e7\u00f5es significativas nos impostos, custos dos fornecedores ou pre\u00e7os dos combust\u00edveis, conforme permitido pela legisla\u00e7\u00e3o da UE.<\/span><\/p>\n

                        \n
                      1. Responsabilidade<\/strong><\/span><\/li>\n<\/ol>\n

                        9.1. A Wildlife Portugal n\u00e3o se responsabiliza por les\u00f5es, perdas, atrasos ou danos resultantes de condi\u00e7\u00f5es meteorol\u00f3gicas, eventos naturais, ac\u00e7\u00f5es de terceiros ou outras circunst\u00e2ncias fora do controlo da Empresa.<\/span>
                        \n9.2. Nada nestes Termos exclui a responsabilidade por morte ou danos pessoais resultantes de neglig\u00eancia comprovada por parte da Empresa.<\/span>
                        \n9.3. Ao fazer uma reserva, os clientes reconhecem os riscos inerentes \u00e0s actividades ao ar livre e relacionadas com a vida selvagem.<\/span><\/p>\n

                          \n
                        1. Fotografia e uso de meios de comunica\u00e7\u00e3o<\/strong><\/span><\/li>\n<\/ol>\n

                          10.1. A Wildlife Portugal poder\u00e1 tirar fotografias ou gravar v\u00eddeos durante as actividades para fins promocionais (site, redes sociais, materiais de marketing).<\/span>
                          \n10.2. Os clientes que n\u00e3o<\/strong> desejarem aparecer nesses materiais devem informar a Empresa por escrito antes do in\u00edcio da actividade.<\/span><\/p>\n

                            \n
                          1. Protec\u00e7\u00e3o de dados (conformidade com o RGPD)<\/strong><\/span><\/li>\n<\/ol>\n

                            De acordo com o Regulamento (UE) 2016\/679 (RGPD)<\/strong>:<\/span><\/p>\n

                            11.1. A Wildlife Portugal recolhe apenas os dados pessoais necess\u00e1rios para a gest\u00e3o das reservas, obriga\u00e7\u00f5es legais e seguran\u00e7a dos clientes.<\/span>
                            \n11.2. Os dados n\u00e3o s\u00e3o partilhados com terceiros, excepto quando essencial para a presta\u00e7\u00e3o do servi\u00e7o (por exemplo, parceiros de alojamento, autoridades de \u00e1reas protegidas).<\/span>
                            \n11.3. Os clientes podem solicitar o acesso, a correc\u00e7\u00e3o ou a elimina\u00e7\u00e3o dos seus dados pessoais a qualquer momento.<\/span><\/p>\n

                              \n
                            1. Lei Aplic\u00e1vel e Jurisdi\u00e7\u00e3o<\/strong><\/span><\/li>\n<\/ol>\n

                              Estes Termos e Condi\u00e7\u00f5es s\u00e3o regidos pelas leis de Portugal<\/strong>.<\/span>
                              \nQuaisquer lit\u00edgios ser\u00e3o submetidos aos tribunais competentes da Guarda<\/strong>, sem preju\u00edzo dos direitos do cliente ao abrigo das regras da UE em mat\u00e9ria de protec\u00e7\u00e3o dos consumidores.<\/span><\/p>\n

                                \n
                              1. Contactos<\/strong><\/span><\/li>\n<\/ol>\n

                                Wildlife Portugal, Unipessoal Lda.<\/strong><\/span>
                                \nMorada<\/strong>: Rua Bento Menni 12, 6300-520 Guarda, Portugal<\/span>
                                \nNIPC<\/strong>: PT518670376<\/span>
                                \nRNAVT<\/strong>: 12577 | RNAAT<\/strong>: 369\/2025<\/span>
                                \nEmail<\/strong>: info@k52mhucbgfd.preview.infomaniak.website<\/span>
                                \nTelem\u00f3vel<\/strong>: +351 918068872<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

                                [vc_row][vc_column][vc_empty_space][vc_column_text css=””]\u00daltima actualiza\u00e7\u00e3o: 01\/12\/2025 Estes Termos e Condi\u00e7\u00f5es regulam a rela\u00e7\u00e3o contratual entre a Wildlife Portugal, Unipessoal Lda., doravante designada por \u00abn\u00f3s\u00bb, \u00abnos\u00bb ou \u00aba Empresa\u00bb, e o cliente (\u00abvoc\u00ea\u00bb). Ao reservar qualquer excurs\u00e3o, actividade ou servi\u00e7o de viagem connosco, confirma que leu, compreendeu e concordou com estes Termos e Condi\u00e7\u00f5es. A Wildlife Portugal opera […]<\/p>\n","protected":false},"author":1,"featured_media":18810,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowx9fADA:productID":"","om_disable_all_campaigns":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-13894","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nTERMOS & CONDI\u00c7\u00d5ES - Wildlife Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wildlifeportugal.pt\/en\/termos-condicoes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMOS & CONDI\u00c7\u00d5ES - Wildlife Portugal\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space][vc_column_text css=””]\u00daltima actualiza\u00e7\u00e3o: 01\/12\/2025 Estes Termos e Condi\u00e7\u00f5es regulam a rela\u00e7\u00e3o contratual entre a Wildlife Portugal, Unipessoal Lda., doravante designada por \u00abn\u00f3s\u00bb, \u00abnos\u00bb ou \u00aba Empresa\u00bb, e o cliente (\u00abvoc\u00ea\u00bb). Ao reservar qualquer excurs\u00e3o, actividade ou servi\u00e7o de viagem connosco, confirma que leu, compreendeu e concordou com estes Termos e Condi\u00e7\u00f5es. 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Ao reservar qualquer excurs\u00e3o, actividade ou servi\u00e7o de viagem connosco, confirma que leu, compreendeu e concordou com estes Termos e Condi\u00e7\u00f5es. 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